What if my order doesn’t turn up? Support Crew October 30, 2019 00:57 Updated Follow Please allow 2-3 business days for urban deliveries and 4-5 business days for rural deliveries. If your parcel still hasn't arrived you can track your order using the link/s provided in your confirmation of shipping email. Related articles My tracking says my order is delivered, but I don't have it! How long will my order take to arrive? What if I have received the wrong order? What happens if I’m not in when the courier arrives? I haven’t received an order confirmation but I think you’ve charged me? Comments 0 comments Please sign in to leave a comment.