My tracking says my order is delivered, but I don't have it!

All of our orders are sent with a signature required on delivery.

If no one is home at time of delivery, and your parcel has an ATL (Authority To Leave) associated with your address, the parcel will automatically be left in a safe location. We’d recommend checking in your mailbox, around the front of your home – especially behind bins/pot plants/fences. Please make sure you also check in with your apartment management, housemates and even your neighbours who may have collected this for you for safekeeping.

You can update your ATL preferences on the Courier Post website.

If you still have no luck in finding your parcel, please give us a call or send us an email so we can investigate further with the courier! Please don’t panic, we’ll make sure your goodies are located one way or another!!