You can exchange an item in-store provided the item hasn’t been worn, is in its original resaleable condition (with tags) and you have a receipt.
To exchange online, you'll need to return your product by post with a returns form.
We accept change of mind returns for most purchases made in store or online as long as you meet the criteria:
- Items must be returned within 30 days of original purchase date (45 days for Locals)
- Items must be in new, unworn condition with original tags
- Swimwear must be returned with hygiene stickers in tact
- You must provide proof of purchase. If you are a Locals member we have a record of your purchases otherwise you need a receipt or bank statement.
- The following items are not eligible for return:
- Final Clearance products - marked on your receipt and identified at point of purchase
- Gift Cards
- Earrings
- Underwear
- Face Masks
We may refuse the return of items that do not comply with the above criteria.
If you are still unsure, please get in touch with our Customer Service team!
You can reach us at Online@Northbeach.co.nz, through the chat bubble on the right hand corner of you screen or by giving us a call at 0800 62 66 54.
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