A Gift Voucher is to be treated like cash. It is your responsibility to keep it safe. However if it lost/stolen we will do our best to help you out. If the Gift Voucher hasn’t been redeemed we are able to cancel it and re-issue one to you, providing you have a receipt with the Gift Voucher number on it. There will be a $5.00 fee to reissue and send out the new voucher to you. Unfortunately if the voucher has been redeemed then we are unable to re-issue it.