FAQs

GENERAL

• I haven’t received an order confirmation but I think you’ve charged me?
• How do I return an item?
• Do you offer Click & Collect?
• Can I change the address on my order?
• How do I place an order?
• How can I contact the North Beach customer care team?

ONLINE SHOPPING

• I just purchased something online but it is now on special, can you refund the difference?
• Why can’t I select a size if it shows as available under ‘Check in store’?
• How do I find out if an item is in stock?
• The item I want is out of stock. When will you be getting more?
• Do you have a size guide?

WHERE CAN I FIND A STORE?

• Store Locations

GIFT VOUCHERS

• How do I use my Gift Card?
• If I don’t use the full balance on my Gift Card, what happens to the rest?
• What do I do if I lose my Gift Card?